The degree to which the value stream is only processing products and services for which there is a customer demand, rather than creating something and hoping someone wants it. The degree to which there is smooth uninterrupted flow of activities that add value to the customer, rather than waste and inefficiency that impedes the flow through the value stream. The set of business activities and steps involved in creating and delivering products and services to the customer it is the connection of the steps together rather than considering each step in isolation. Value is determined by what the customer considers to be important within a product or service, rather than what the individuals developing or delivering the product or service consider important. Let’s take a look at the history of Lean Six Sigma, and how the different parts of this methodology were formed to become the process improvement approach we know today. Fortunately, the Lean Six Sigma approach to business improvement includes all three layers. An improvement process does not produce the desired results unless it includes the tools and techniques that define the activity of the process steps and there is a culture that insists on systemic data-based approach to solving problems.įinally, a culture that seeks to continuously improve will be frustrated if there are no tools and techniques for analysis and no process or methodology that can be applied to organize and focus the improvement efforts. Analytical techniques are not used effectively unless there is a process for applying them and a mindset of continuous improvement creating the need for them. These three elements reinforce each other. Mindset and culture: A way of thinking that relies on data and processes to achieve operational performance goals and continuously improve.
Sigma client review series#
Process and methodology: A series of phases that organize the use of the problem-solving tools to ensure that the true root causes are found and that a solution is fully implemented.
Tools and techniques: A comprehensive set of tools and analytical techniques that are used to identify and solve problems. There are three key elements to Lean Six Sigma.
0 kommentar(er)
